Shipping & Delivery

Express delivery services with tracking numbers are available, including DHL, EMS, UPS, FedEx and other reputable international carriers.

Shipping Policy

1. Please carefully verify your full shipping address prior to completing payment. You are required to provide an active telephone number and a frequently used valid email address. We will use this contact information to reach out to you promptly in the event of any issues regarding your order, shipment, or delivery. Incomplete or inaccurate address and contact details may result in delivery failure, package return or additional delivery charges, for which we shall not be responsible. Please double-check all recipient information to avoid unnecessary delays.
2. All orders require a processing period of 24 to 48 business hours after payment confirmation. During this time, our team will verify your order details, inspect products, pack items and arrange shipment. Once your package has been dispatched from our warehouse, an automated notification email containing your unique tracking number and tracking link will be sent to the email address you provided at checkout. You may use the tracking number to monitor your shipment status on the official carrier website in real time. Please check your inbox and spam folder if you do not receive the shipping notification within the stated processing timeframe.
3. Certain special product styles support customisation. For all customised orders, production will commence only after we have successfully received and confirmed your order. Custom manufacturing requires a minimum of 10 business days. Combined with international transit time, the whole process will generally take several weeks before the goods arrive at your destination. Please kindly note that delivery to remote or rural regions usually requires extra transit time beyond standard shipping schedules.

For all international shipments, packages may be subject to customs inspection in the destination country. Customs clearance procedures can occasionally lead to unexpected hold-ups and delivery delays. Such customs-related circumstances are completely outside of our control. We cannot provide direct assistance with customs clearance, nor do we offer compensation for any delays, customs duties, inspection fees or related charges arising from customs processing. We sincerely appreciate your understanding of this international shipping limitation.

We recommend that you review your local customs regulations before placing an international order. Import taxes, duties and customs fees are the sole responsibility of the customer. These charges are collected by the local customs authority upon arrival and are not included in the product price or shipping cost paid to our store. If you refuse to pay customs duties, the package may be returned to us or confiscated, and refund will not be available under such conditions.

The shipping timeframes we list are estimated only and are not guaranteed delivery dates. Factors including weather conditions, carrier operational disruptions, public holidays, global logistics congestion and customs inspection can all affect delivery schedules. We will make every reasonable effort to ship your order as quickly as possible, but we cannot be held liable for any losses caused by delayed delivery.

If your tracking information shows the package has been delivered but you have not received your parcel, please first check with family members, neighbours, building management or local courier station. Contact us within 7 calendar days from the marked delivery date if you still cannot locate your package. Claims for missing packages will not be accepted after this deadline.